Donovan Heat, Air, and Electric is currently seeking a Dispatcher to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our dispatchers are responsible for scheduling and dispatching home services repair, installation and maintenance technicians to specified customer locations for service and repair while providing exceptional customer service at ALL times by treating customers with the utmost respect and attention. This position will require an emphasis on multitasking, working in a high volume environment and self motivation. 

At Donovan, we pride ourselves on a culture of excellence. To maintain our high standards, we require an exceptional group of people who desire to use their talents and abilities, and who seek out opportunities to advance their expertise, and work to forward the company's innovation. 

Typically, when someone makes the switch to work at Donovan, they rarely leave. Our employee retention rate is high because we’re committed to providing our employees with a pleasant work environment that has a challenging and rewarding career.

Donovan Heat, Air, & Electric supports our team members’ career goals, embraces new ideas, rewards success, and opens career paths as far reaching as your talent and motivation take you.

What's in it For Me?

• Market Value Compensation
• Robust PTO Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EPA, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

What Will I Do?

• Schedule and monitor daily technician schedule
• Dispatch work orders to field technicians according to priority and location
• Receive and record completed work orders from the field technicians
• Contact customers to confirm next-day appointments
• Communicate with field personnel 
• Handle paperwork for assigned departments and technicians
• Maintain accurate technician database
• Coordinate parts scheduling
• Coordinate warranty installations with other divisions.
• Answer general questions regarding rebates, system operations, warranties, etc. from customers
• Effectively communicate with all internal and external customers
• Demonstrate Safe working practices and methods
• Work closely with the team in a high volume office 

Do I have What it Takes?

The following is REQUIRED for consideration:

• High School Diploma or GED 
• Minimum 3 years of dispatching experience, preferably in HVAC, Plumbing, Electrical, or a related industry
• Basic computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus
• Results driven in a high-energy environment
• Detail oriented with good time management skills
• Maintain well-groomed appearance and keep a clean uniform and work shoes
• Ability to work independently in a timely manner, making sure job is done correctly the first time
• Excellent interpersonal and customer service skills with a strong desire to exceed expectations
• Must be able to work evenings and weekends

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.